* Free shipping over $100 excludes oversized items such as surfboards. Free Shipping excludes Rural delivery addresses and items to Waiheke Island, and any other Island addresses.
Delivery is through a national courier and is usually achieved within 2-3 business days. Rural delivery is out sourced to a third party and may take upto 5 days. Please leave a contact phone number if you live rurally for the courier to check if you are home, or you can leave details for the courier if you are not home, ie leave at the back door.
If you are not home when the courier calls they will leave a card to contact to either redeliver or collect from the depot.
Rural delivery shipping is non signature and in some rural areas will be delivered to your nearest depot*
We make sure that all surfboards/goods are carefully packed. Should the goods be damaged upon delivery, then please contact us immediately so that we may follow up with the courier. We shall not be liable for failure to deliver on a timely basis due to causes beyond our control. Please inspect your item before you sign.
Please get in touch if you have any questions with your order, we will do our best to help!